Delivery & Returns
Shipping Policy.
Processing Time: Once you place an order with us, please allow 1-2 business days for processing. Our team will work diligently to prepare your order for shipping.
Shipping Methods: We offer a range of reliable shipping methods to ensure your order reaches you in a timely manner. Our preferred carriers are well-equipped to handle your package with care.
Estimated Delivery Times: For orders within the United Kingdom, the estimated delivery time for standard shipping is typically 2-5 business days from the date of dispatch.
For orders within Europe, our delivery aim is 3-5 working days from the date of dispatch.
For orders worldwide, we aim to deliver within 6-7 working days from the date of dispatch.
Please note that delivery times may vary based on your location, shipping method, and any unforeseen delays that might occur.
Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will be provided with accurate shipping costs during the checkout process.
Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. This allows you to monitor the progress of your delivery in real-time.
Shipping Destinations: We offer shipping within the United Kingdom, Europe, and worldwide. Please note that additional customs duties, taxes, and fees may apply for international orders. These charges are the responsibility of the recipient and may vary depending on the destination country's regulations.
Address Accuracy: Please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Delivery Issues: In the rare event that you experience any issues with the delivery of your order, please contact our Customer Support team. We will work with you to resolve any problems and ensure your satisfaction.
Order Modifications: If you need to make any changes to your shipping information or order details after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not always be possible, especially after the order has been processed and shipped.
Return and Refund Policy
1. Eligibility for Returns: We accept returns for supplement products within 30 days from the date of purchase. To be eligible for a return, the supplement product must be unopened, unused, and in its original packaging. Unfortunately, we cannot accept returns for opened or used supplement products due to safety and hygiene considerations.
2. Return Process: If you wish to initiate a return for an eligible supplement product, please follow these steps:
- Contact our Customer Support team to request a Return Authorization (RA) number.
- Pack the unopened and unused supplement product securely in its original packaging.
- Include the RA number on the outside of the package for easy identification.
- Ship the package to the address provided by our Customer Support team.
3. Return Shipping Costs: Customers are responsible for covering the costs of return shipping. We recommend using a trackable shipping method to ensure that the returned product reaches us safely. Please note that we cannot be held responsible for returned items lost during transit.
4. Verification and Inspection: Once we receive the returned supplement product, our team will inspect it to ensure it meets the eligibility criteria for a return. If the product passes the inspection, we will process your refund.
5. Refund Process: Upon approval of the return, we will issue a refund to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to reflect in your account, which may vary based on your payment provider.
6. Non-Refundable Items: We cannot offer refunds for opened or used supplement products, as well as for any shipping charges associated with the original purchase.
7. Damaged or Defective Products: If you receive a supplement product that is damaged during transit or is found to be defective, please contact us immediately. We will work with you to resolve the issue promptly, which may involve a replacement or a refund.
8. Customer Satisfaction: Our priority is your satisfaction. If you have any concerns or questions about our return and refund policies, please don't hesitate to reach out to our Customer Support team. We are here to assist you.
Thank you for choosing us for your supplement needs. By making a purchase, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.
Thank you for taking the time to review our comprehensive Delivery and Returns Policy. We aim to ensure your shopping experience is as seamless as possible. By making a purchase on our platform, you agree to adhere to the terms and conditions outlined in our shipping, return, and refund policies.
If you have any questions, require assistance, or seek clarification about any aspect of our policies, please don't hesitate to get in touch with our dedicated Customer Support team. We are here to provide the best possible assistance and address any concerns you may have.
Your satisfaction is of paramount importance to us, and we appreciate your trust in choosing us for your needs. We look forward to serving you and offering you a delightful shopping experience.